Pandemic car buying redux: How CarMax beat Carvana for the best touchless delivery experience in 2021

My experience of buying from CarMax without ever visiting the dealership, and where they have room to improve

[Some up front disclaimers and info: I am not affiliated with any auto company or dealership, directly or indirectly. My employer probably owns some self driving companies somewhere along the way but I don’t deal with any of them day-to-day. This article is just based on my experience buying a car in summer 2021.]

As you know from my previous post, I had a really great time buying a car in 2020 from Carvana just as the pandemic started. Unfortunately just 1 year later, due either to staff turnover, trying to expand too quickly due to increasing online sales demand, or …

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